Why switch?

• Starting September 2001 everyone wanting to make inter-island or long distance calls should have pre-selected a carrier for making of such calls. In the case no carrier was pre-selected, every time you want to make an inter-island or long distance call, you must first select a carrier by entering the access code you want to use. Consumers are free to choose which company to use for making international phone calls. The best deals offer substantial savings of up to 30% per year.
  

How to sign-up?

• Signing up is fairly simple. If you would like to become a SMITCOMS Carrier Pre-Select customer you just pass by our office and fill out the request form or DOWNLOAD the form and drop it in at our office, after which we will take care of the rest. Within 5 working days you could start using the service and start saving.

How does Carrier Pre Select Service work?

• As soon as your number has been switched, you do not need to dial a prefix anymore, or plug a saver box into your sockets at home in order to make calls. If you switch to our Carrier Pre-Select calling service, your calls will be billed by SMITCOMS, while UTS will continue to maintain your phone line and bill you for it. We also actively analyze the best route and alternatives to assure that you have access to the best rates.

How will SMITCOMS keep your prices up to date?

• We aim to provide you with the most comprehensive and accurate source of price data in the market. Prices are updated when we are notified by call carriers. We also actively monitor the price data from our competitors on a monthly basis.

What happens after I submit an application?

• We will confirm your application automatically and organize the switch. Once that is done we will notify you when the service is ready to use. The process usually takes circa 5 working days to complete.

What will happen to my UTS phone line?

• No engineer will need to visit your premises to switch your line to another call carrier. Your switch to another call carrier will be programmed at the telephone exchange.

Do I keep my old number?

• Yes. Switching your call service provider does not require a change in telephone number.

How long will it take to switch?

• It should take circa 5 working days before your calls are going to be billed by SMITCOMS. The switch process may take longer if your current call service provider objects to the switch (usually on the grounds of an outstanding balance).

Will I receive a specified bill?

• SMITCOMS will provide you with a detailed bill of all your calls.

I have a UTS phone line but, but have been informed that I cannot switch provider. Why not?

• In this case you should check if there is any outstanding balance or call SMITCOMS for some additional information.

What do I do if there is a fault on the line?

• You should contact your telephone line provider. In most cases, this is UTS.

What if I change my mind about switching?

• If you are not happy with the Carrier Pre Select Service of SMITCOMS you can cancel at any time. You’ll need to contact the service provider of your choice.

What do I do if I have more than one telephone line at my home?

• Any telephone line in your home or company can be switched separately to SMITCOMS Carrier Pre-Select Service. However in case you want multiple lines switched to SMITCOMS you can add these phone numbers on the application letter.

What is Carrier Pre-Select?

• Carrier Pre-Select means that your choice of telephony provider is programmed at the Telephone Exchange. This means that you do no longer need to use your existing international traffic provider but that you can use an alternative. It also means that you do not need to key-in long pin codes or account numbers to benefit from cheaper calls.

Can I use another provider once I've switched?

• It is technically possible to make a call using another call service provider by dialing the appropriate prefix code. For example, dialing 0111 before the number dialed will use SMITCOMS and by using 0101(UTS) will override your SMITCOMS service and route the call over the UTS network. Please note that UTS will then bill you for any call you make.

Complaint handling & Service

• If you have a complaint about our services or any questions, please contact SMITCOMS by emailing support@telemgroup.an or call us at
  461-0123. Complaints about your telephone line should be addressed with UTS.